TV
Tim V
1 reviews | Active since Mar 2009
23 Mar 2016, 14:01
Missold contract
I was sold a new data ****le on my account this week. I was given assurances that this data could be used on my main number as well as the separate SIM card that was provided with the ****le that was delivered. I specifically asked the gentleman these questions.<br> <br> On calling 111 to deactivate the current data bundle on my account, they said that this data contract will not be available on my main number, and only via the ****le. I would have to connect my phone via wifi to the ****le to get the data.<br> <br> This is blunt mis-selling. <br> <br> I have tried contacting the vodacom call centre, as well as the dealer number provided. This is to no avail...<br> <br> How long will Vodacom allow this bluntly ******* practice to continue? Next stop is consumer protection commission.<br>
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Replies (2)
Vodacom's replyOfficial
23 Mar 2016, 14:42Hello timalive,
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
Best regards,
Vodacom's reply23 Mar 2016, 14:42
Official
Hello timalive,
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
Best regards,
TV
Tim V's updateReviewer Update
13 May 2016, 18:41After my complaint on Mar 23, 2016 Titled Missold Contract, I was phoned and assured that missold contract will be deactivated and money reimbursed. However, I have since been charged 3 amounts for this data contract I didn't want and was assured would be cancelled. And instead they cancelled my normal data package and my data was then charged out of bundle rate to the amout of more than R3000 for April!!! Please rectify and reimburse in 48hours or we will go to the consumer complaints commission with this misconduct. I will also post this message directly to Vodacom.
TV
Tim V's update13 May 2016, 18:41
Reviewer Update
After my complaint on Mar 23, 2016 Titled Missold Contract, I was phoned and assured that missold contract will be deactivated and money reimbursed. However, I have since been charged 3 amounts for this data contract I didn't want and was assured would be cancelled. And instead they cancelled my normal data package and my data was then charged out of bundle rate to the amout of more than R3000 for April!!! Please rectify and reimburse in 48hours or we will go to the consumer complaints commission with this misconduct. I will also post this message directly to Vodacom.