1 reviews | Active since Dec 2011
Missold by vodacom consultant.
I am very dissatisfied as i was contacted by a consultant from vodacom offering me a family cover. She told me that the cover was for R30000. I asked her if i could cover my mother who is presently 79 years old. I was told by the consultant that my mother will be covered but there will be a waiting period of 3 months, however, when i contacted your offices, the consultants had no information regarding my mother being covered and no information was on the system. I have spoken to a consultant and instructed her not to allow any more premiums to be deducted from my account two weeks ago. She told me that she will cancel on her side and that I must also send an email to that effect. Another premium has been deducted from my account today. I have been missold by Vodacom consultants and I would like all my premiums to be refunded to me with immediate effect. I have been a vodacom customer for 17 years and now I am digusted at the way agents blatantly lie to get a sale! I want a refund for all the money that i have paid towards this as I have been **** to.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
