Missleading Info!

Roelien had to upgrade her Nashua Vodacom Cellphone contract in August 2015. We decided early in July 2015 to go to the Vodacom Branch in the Goldfields Mall and get info on how we do the upgrade, because Nashua closes down. When we got to Vodacon Shop we met with Liandri who told my wife to decide which phone she would like.Roelien decide which phone she wanted and Liandri put everything together, but first she told us that forms need to be filled out to do the application and to cancel all the Nashua insurances and extra expenses and so we did. Forms where filled out for cancellations and applications. After 2 weeks Roelien had to send her bank statements to finalise application. On 2 Aug 2015 we went to Vodacom Shop again after arranging to do the upgrade on this day, but Liandri was not at work. Then Lucas asked to assist us with the upgrade.He went through everything and we also asked him to make sure all is fixed and no hidden costs. He done the upgrade and confirmed that all Nashua costs are cancelled. First debit went of and no the correct amount.Branch Manager Werner helped us and said he will sort the issue.1 Oct Today and not even a single phone call Still the same debit