Mission impossible!!

Done an upgrade this week, but incorrect phone was delivered. To get Vodacom to collect the phone again, is such a frustrating experience. Called them immediately yesterday upon receipt of the phone, but the agent could not assist as the phone does not show delivered on the system and she would call me back the folllowing day, which never happened. Called the call centre (upgrades and cancellations) again, now they can't help, I had to call sales. Called sales, they advised I am at the wrong department. I requested them to transfer me to the correct department, of which they did, however I got a message that my call is outside business hours (Saturday at 12:10). I give up, time to cancel all my contracts with Vodacom!!!