Mission impossible!!!

It has been almost a month since I requested the cancellation of my data package with Vodacom which I entered into on the 16th August at the Vodacom Chatz store in Eastgate. I advised Vodacom of a change in my circumstances and for reasons beyond my control I would not be able to continue with the deal. I had not used the router and the activation was done in store. Vodacom thereafter made deductions from my account in respect of the deal which were not discussed with me. To date I have to keep calling them to follow up on my request. This is ridiculous. I’m due for an upgrade but will NOT be upgrading with Vodacom. It’s been nothing but one bad experience after the other!!!!