Mission Impossible.

I moved my contract. Phoned cancellations *** on 9/12 from my nr .Once I was cut off by the advisor, the next time put on hold,transferred directly to the customer survey after nothing was done. I made 7 calls on that day to this nr. Eventually at 11:20 I spoke to Rachel and after asking 3 times for the amount I needed to pay to prematurely cancel the contract she advised R2200 odd plus the current months bill. I asked to email it, then all of a sudden the system was offline.I again confirmed the amount, she promised to send it later once back online.Nothing was emailed to me and I once again phoned back at 15:20. I was told by this advisor Mpho that it Is not possible to get an amount as the porting was not showing on their side. I said I was going to Hellopeter as the story had changed again and asked for his name. He refused to give it to me as he didn't want to have it mentioned here. I asked to speak to a manager, was put on hold with only silence in the background and after 8 minutes I hung up. Phoned back and he answered with his name. I asked him to get a TM to phone me to no avail. Went to Centurion Mall Vodacom today and could not get it sorted. No CB as promised,