NM
Nyathi M
1 reviews | Active since May 2022
08 Feb 2024, 14:48
Missing/Vanishing AIRTIME
I'm having a "missing airtime" once again in a space of a month on my phone . The Vodacom Tobi platform is frustrating me by not giving me any answers. HOW ELSE CAN I GET HELP FROM VODACOM when their only communication platform is their ineffective Tobi? I am at present in a rural area where stores and banks are kilometers away and can't communicate with anyone because I woke up with a ZERO airtime balance from what I had the night before. This is despite the fact that have not used my phone for anything and my mobile data is always off. CAN VODACOM PLEASE EXPLAIN THIS!!
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Replies (2)
Vodacom's replyOfficial
08 Feb 2024, 14:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Feb 2024, 14:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Feb 2024, 09:17Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we investigated and found that the airtime was used for out of bundle usage. We loaded R49 airtime on your cellphone number.
Kindly opt in for the out of bundle limit lock by dialling *135#, Services, Out of bundle limit lock, Data out of bundle limit lock.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we investigated and found that the airtime was used for out of bundle usage. We loaded R49 airtime on your cellphone number.
Kindly opt in for the out of bundle limit lock by dialling *135#, Services, Out of bundle limit lock, Data out of bundle limit lock.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Feb 2024, 09:17
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we investigated and found that the airtime was used for out of bundle usage. We loaded R49 airtime on your cellphone number.
Kindly opt in for the out of bundle limit lock by dialling *135#, Services, Out of bundle limit lock, Data out of bundle limit lock.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we investigated and found that the airtime was used for out of bundle usage. We loaded R49 airtime on your cellphone number.
Kindly opt in for the out of bundle limit lock by dialling *135#, Services, Out of bundle limit lock, Data out of bundle limit lock.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,