MM
Marius M
1 reviews | Active since Mar 2012
07 Mar 2022, 12:38
Missing Vodacom card payment
I've been paying my Vodacom account by bank card via the Vodacom app for a while now, and the latest payment, made on 19 February, is for some reason (known only to Vodacom) not reflecting on my account. Now I'm receiving calls to make arrangements to pay my "outstanding" bill.
Why did my payment go missing?
Vodacom, I've come to have fairly low expectations of you in most regards, but please can you sort out your billing? At least ensure that your systems are working before chasing payments you've already received!
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Replies (2)
Vodacom's replyOfficial
07 Mar 2022, 14:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Mar 2022, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Mar 2022, 07:47Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our finance team for further assistance. Based on the feedback provided, our team assisted and allocated the payment to your account. Kindly note that we emailed an updated statement showing the allocated payment.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our finance team for further assistance. Based on the feedback provided, our team assisted and allocated the payment to your account. Kindly note that we emailed an updated statement showing the allocated payment.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Mar 2022, 07:47
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our finance team for further assistance. Based on the feedback provided, our team assisted and allocated the payment to your account. Kindly note that we emailed an updated statement showing the allocated payment.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our finance team for further assistance. Based on the feedback provided, our team assisted and allocated the payment to your account. Kindly note that we emailed an updated statement showing the allocated payment.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,