MISSING ****** DATA AND NO ONE WANTS TO ASSIST ME AS A SECONDARY ACCOUNT HOLDER

I am really getting very PPPP off at this moment with vodacom i can never ever get assistance form the call centre when i call they constantly want to speak to my husband after putting through 4 requests and attempts to load me as a secondary account holder I'm really f@% frustrated right now also my airtime for the 1/2/2018 has just disappeared gone walla when i didnt even get to use it this is not the 1st time this has happened to me and Im not a idiot how can GPRS internet run while u have a data bundle active? spoke to NTHEKECO and Octavia who was just not willing to assist me at all in customer service and the lady i logged the complaint with is now on a tea break and her team leader is also nowhere to be found. i logged a call and reference number i got Thank you for your email. Your reference number is: 003S~SCR4 but Vodacom says they don't work on there referance number snow why give someone a ref when u cant work on it?????????? i want my DATA/AIRTIME today and my complaint resolved i regsret upgrading on this number really should have went to telkom

********** is my number