Missing simcard from delivered package

I called Vodacom on 6 Sept 2017 for an Samsung S8 and J5 combo contract. I asked that my Vodacom prepaid number be used as the main contract number and that they should send two simcards (1 for S8 and the other for J5) as my existing simcard is not a nano type thus it will not fit in any of the phones. The phones were delivered on 13 Sept with one simcard. This morning I called Vodacom to enquire about the second simcard and I was told to go to a shop and buy one. I explained that I am too far away from shops and not willing to incur travelling costs. Vodacom's solution was to cancel the whole contract, instead of simply sending the second simcard. What a bad service and attitude especially since I've been their contract customer for more than 10 years.