MG
Moegamat G
1 reviews | Active since Dec 2016
13 Jan 2025, 17:55
Missing Sim Tray after repair
I bought a Vodacom Tab 8 through Game (Clearwater) in Oct 2024, phone had issues switching on in Jan 2025. Took it back to Game which the assessed for physical damage (it had none), they sent it to Vodacom for repairs. Vodacom then repaired the phone which I collected at Game (clearwater) today. However, when I got home and wanted to insert the simcard back in to the tab, there was no sim tray in the tab. This is an inconvenience and unprofessional. I need to know where and how I will be getting the replacement.
Repair Job number: ***4 My cell number: *** Email: *** Can someone please contact me with regards to the above.
Kind Regards
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Replies (2)
Vodacom's replyOfficial
14 Jan 2025, 07:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2025, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Jan 2025, 13:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you and have rep**** to you via email. Regards, Consumer Website Team
Best regards,
Vodacom's reply21 Jan 2025, 13:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you and have rep**** to you via email. Regards, Consumer Website Team
Best regards,