Missing rewards EVERY MONTH !!!!

Since April this year, I have been complaining about the promotion service that Vodacom offers.<br> The system doesn't credit my number with the recharge rewards they Promise.<br> For example, if i load R345, I should get R300 credit . <br> Every month the system forgets to do this and I have to call the call center and lodge a complaint to resolve the problem.<br> The issue I have is WHY is this happening every month, and Vodacom always has some excuse about why this is happening. last month it happened twice.....<br> Is anyone else having this problem continuously on a monthly basis......<br> <br> The technical guys don't bother to look properly at my account to see the problem. <br> As they have corrected EVERY query i have made every month. <br> Totally unfair Vodacom, as I have a Cell C number and I never have any problems with the rewards they promise to give.<br> <br> I also have to ALWAYS chase up with Vodacom, sometimes i wait 2 WEEKS and nobody gets back to me......<br> This is total misrepresentation on Vodacom's part. <br> I have missing data that never appears after purchasing credit.<br> As well as Vodacom taking MORE than the required amount for promotions bought....ie,\ Chat for 20"service......"""