NM
Neil M
1 reviews | Active since Apr 2019
15 Apr 2019, 16:56
MISSING REPAIR AND POOR FEEDBACK
My Daughters iPhone was repaired in December at the Sandton Vodacare. In late January it stopped working and has been taken to Tygervalley to be be repaired.
I have called the store twice in the last 2 weeks, the first time I was told it was at the advance repair center and will be returned to the store shortly, I must phone them. I did not hand the phone to the advance repair center, it was handed in at the store. You phone them and give the customer feedback.
Today 2 weeks later I still have not got feedback on the status of the repair. I called to speak to the Manager - Anin of the store in Tygervalley, the young lady that answered the phone told me she suggested that I call the Customer Service Line, she is busy she cannot talk to me.
What kind of service is this? Where is my phone?
The phone is insured by Vodacom, why is it not fixed or replaced, why am I getting the run around.
This is unacceptable, whist I have to pay for the handset and have had to arrange a loan phone in the meanwhile for my daughter to use.
I would like feedback on the status of the repair. I am not going to chase the phone around the country that is why you have branches.
Helpful (0)
Replies (8)0
Replies (8)
Vodacom's replyOfficial
16 Apr 2019, 06:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Apr 2019, 06:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Neil M's updateReviewer Update
16 Apr 2019, 17:03Thank you for your reply.
Please note that I was in meetings today. I saw a call from a short 082 number I assume this was your call center
Please can you ask them to call me back.
thanks
Neil Muller
NM
Neil M's update16 Apr 2019, 17:03
Reviewer Update
Thank you for your reply.
Please note that I was in meetings today. I saw a call from a short 082 number I assume this was your call center
Please can you ask them to call me back.
thanks
Neil Muller
NM
Neil M's updateReviewer Update
23 Apr 2019, 16:27Hi
i got a call on the 16th of April will a promise to come back to me, I have provided all my details
I am paying for a loan phone and I am paying for a phone that I do not have
Are you going to come back to me?
NM
Neil M's update23 Apr 2019, 16:27
Reviewer Update
Hi
i got a call on the 16th of April will a promise to come back to me, I have provided all my details
I am paying for a loan phone and I am paying for a phone that I do not have
Are you going to come back to me?
Vodacom's replyOfficial
24 Apr 2019, 11:03 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Vodacom's reply24 Apr 2019, 11:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
NM
Neil M's updateReviewer Update
06 May 2019, 15:27Hi Still not received any feedback on where my phone is, Please can someone call me back, I am incurring costs on a loan phone
NM
Neil M's update06 May 2019, 15:27
Reviewer Update
Hi Still not received any feedback on where my phone is, Please can someone call me back, I am incurring costs on a loan phone
NM
Neil M's updateReviewer Update
09 May 2019, 16:15Vodacom do you intend call me back at some stage, i think I have been more than patient with the really poor service. No phone, no call back, just a lot of SMS's that are going nowhere.
When can I expect a call or should I now be talking to the Ombudsman?
This is really not the service I expect from a Multi National Organisation.
NM
Neil M's update09 May 2019, 16:15
Reviewer Update
Vodacom do you intend call me back at some stage, i think I have been more than patient with the really poor service. No phone, no call back, just a lot of SMS's that are going nowhere.
When can I expect a call or should I now be talking to the Ombudsman?
This is really not the service I expect from a Multi National Organisation.
NM
Neil M's updateReviewer Update
10 May 2019, 16:08WOW another day gone by... Still no call back, getting SMS's.
NM
Neil M's update10 May 2019, 16:08
Reviewer Update
WOW another day gone by... Still no call back, getting SMS's.
NM
Neil M's updateReviewer Update
28 May 2019, 14:55I have now been waiting for feedback on who is paying for the replacement phone since the repair done in December resulted in the phone not been able to be repaired by your Sandton Repair Center. this phone was handed in 4 months ago, to Tygervalley. After been promised that I would get phoned back by close of business on Friday 24/5/20019, I have still not received the call, I have called 3 times, to be told the person is in George, he has a phone he can call me back as promised.
This is simply unacceptable service!
VC Repairs you did a poor job in December, I have paid the excess for that repair which was faulty within 2 months of the repair. Why must I pay again?
Phone handed in at Tygervalley, why am i dealing with Sandton? Passing the buck and not interested in resolving the problem. Simply not calling back in not acceptable.
6 weeks since the 1st post - Vodacom clearly does not care.
This is simply unacceptable service!
VC Repairs you did a poor job in December, I have paid the excess for that repair which was faulty within 2 months of the repair. Why must I pay again?
Phone handed in at Tygervalley, why am i dealing with Sandton? Passing the buck and not interested in resolving the problem. Simply not calling back in not acceptable.
6 weeks since the 1st post - Vodacom clearly does not care.
NM
Neil M's update28 May 2019, 14:55
Reviewer Update
I have now been waiting for feedback on who is paying for the replacement phone since the repair done in December resulted in the phone not been able to be repaired by your Sandton Repair Center. this phone was handed in 4 months ago, to Tygervalley. After been promised that I would get phoned back by close of business on Friday 24/5/20019, I have still not received the call, I have called 3 times, to be told the person is in George, he has a phone he can call me back as promised.
This is simply unacceptable service!
VC Repairs you did a poor job in December, I have paid the excess for that repair which was faulty within 2 months of the repair. Why must I pay again?
Phone handed in at Tygervalley, why am i dealing with Sandton? Passing the buck and not interested in resolving the problem. Simply not calling back in not acceptable.
6 weeks since the 1st post - Vodacom clearly does not care.
This is simply unacceptable service!
VC Repairs you did a poor job in December, I have paid the excess for that repair which was faulty within 2 months of the repair. Why must I pay again?
Phone handed in at Tygervalley, why am i dealing with Sandton? Passing the buck and not interested in resolving the problem. Simply not calling back in not acceptable.
6 weeks since the 1st post - Vodacom clearly does not care.