Missing Promotional Data Bundle 2.4Gig

Vodacom

I am writing to formally lodge a complaint regarding a recurring issue I have experienced with your data bundle promotions.

On 12 June 2025, I purchased a 2.5GB promotional data bundle valid for 3 days at a cost of R49. Upon purchase, the data was active and functioning. However, today, 13 June 2025, I noticed that no data has been allocated or is accessible on my device. I have confirmed that my data is switched on, yet I am unable to use the bundle I paid for.

This is not the first time I’ve encountered this issue with your promotional bundles. It is incredibly frustrating to continuously pay for services that are not delivered. Adding to my dissatisfaction, I attempted to seek assistance via TOBi and by calling 082 135, but neither platform offered any meaningful help or resolution to my problem.

I am therefore requesting that you either reinstate the full 2.5GB bundle with immediate effect or reimburse the R49 paid.

Should this matter not be resolved promptly, I will have no choice but to escalate this complaint via relevant consumer rights platforms, as I believe it is unfair and ********* to charge customers for services not rendered.