Missing Phone and NO customer service

Vodacom Repair shop in Tygervally has little to no customer service.

I sent my phone in for a screen repair end of March 2018. I could not wait for a repair as the LCD was so damaged that I already had problems using the phone. I was on holiday in Cape Town at the time and had a week left before I had to get back to PE. I knew the repair would take time. I asked the the the person who helped me if it is possible to send the phone to a PE branch if the repair is done. He assured me it is possible and they would contact me when my phone is ready.

He asked me whether I would like to do a back up of my phone and I said yes. I paid the R300, signed the forms and left the store.

While still in Cape Town I received an SMS to say that the phone will be exchanged and send back to the store for pick up. I also received an SMS that my phone is ready for pick up.

I was under the impression that my phone is ready for pick up at the Greenacres Repair shop as discussed with the assistant. I did not bother to phone the Tygervally branch and confirm.

I phoned the Greenacres branch on the 4th of April and asked if my phone is ready for pick up, but they had no idea what I was talking about. I immediately phoned Tygervally branch and they said they knew nothing of the arrangement, but they will make sure to send my phone.

When I phoned the Greenacres branch a week later and ask for my phone, they had received it. I immediately asked if the back up is on there as well. They said that it was not. Once again I phoned the Tygervally branch. The guy who helped me was on holiday.

I waited another week and phoned AGAIN. He never told anyone about the arrangements we made to send my phone to PE, nor did he tell them about the back up which was stored on another device. Apparently he could only do the back up on another device, because there was some other problem and it did not want to work on a PC. I asked if the device can be send to the PE branch, but there was another excuse of some kind. I said that I will then send my phone back to Cape town when I get a spare device to work from.

I finally went back to the Greenacres branch on Tuesday 29 May. I phoned Tygervally again from my phone. The shop assistant in Greenacres spoke to the guy from Tygervally. She came back and said that they will send my phone to Cape Town ASAP, but they are not going to book it in on the system. The guy from Tygervally said they should not do it. I was skeptical, but i just wanted what I paid for, so I handed them my phone.

I phoned Greenacres branch to ask if my phone is back, but it was not. AGAIN I phoned Tygervally branch on the 4th of June. The guy had the day of and no one knew anything about the phone. I asked my mother on Thursday the 7th to please go in and ask where my phone is. The guy had another day of... the manager was at home. The people While in the store my mom phoned me. No one at Tygervally branch or Greenacres branch knows where my phone is. I asked if I could please talk to whoever is helping her, I asked if the Manager could please phone me back the next day, as I am starting to get fed up of phoning after them!

I phoned in again today (11 June 2018) as nobody phoned me back. The manager was busy so I left a message. I do not want to speak to the person who helped me at first, because he has an excuse for everything.

I still do not have my back up nor do I have a phone, but excuse after excuse. I pay all the phone calls as I don't get phoned back.

This sh*t service is enough to make me want to end my contract.