Missing Phone
<p>This is the second time I am posting a complaint on ****oPeter. My phone was sent in for a software upgrade, a message was received stating that the device was repaired and ready for collection. Upon arrival at the Menlyn Repair Centre, we were told that the phone was "Beyond Economical Repair" due to liquid damage. And it was nowhere to be found. I was contacted the day after posting my 1st complaint and told that an investigation was under way. This was approximately a month ago and I have yet to hear back from Vodacom. As far as I'm concerned, my phone has to be returned back to me, whether it was repaired or not. I am now demanding my phone back, or a replacement. Somebody PLEASE contact me!!!!!</p>
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Vodacom's replyOfficial
10 May 2016, 10:34Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 May 2016, 10:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
20 May 2016, 10:15It has now been a week since my last post. When will somebody contact me or replace my phone?
's update20 May 2016, 10:15
Reviewer Update
It has now been a week since my last post. When will somebody contact me or replace my phone?