Missing payments

<p>Vodacom After making my payments last week Vodacom decides that payment wasn't made and my mobile is on soft lock. a day later I get sms advising that payment received and no need for proof of payment... still on soft lock... call system to advise of payments made and leave number on over 20 occasions for call back... NOTHING! I go into Vodacom store on Saturday with proof of payment which gets sent off to accounts... Nothing... soft lock still on. 20mins ago I get sms to remind me to make payment on my outstanding account..... will be going to ombudsman and laying charge of ***** today!</p>