NN
Ntombizodwa N
1 reviews | Active since May 2017
07 Sept 2020, 17:35
Missing Payment Made Via Vodacom App
I made a R1000 payment via Vodacom mobile app on 29/05/2020 to date it hasn't been allocated. My bank confirms payment was successfully made. Vodacom call centre requires POP. I sent e mail confirmation from my bank and bank statement on 25/08/2020 - to date I am still awaiting response from Vodacom.
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Vodacom's replyOfficial
08 Sept 2020, 07:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Sept 2020, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team