TG
Thinus G
1 reviews | Active since Jun 2013
10 Dec 2021, 15:15
Missing Order
Wanted to give a rating of : 0
I ordered a mini UPS via the Vodacom App on 9 November 2021. I received an SMS stating delivery within 5-7 working days.
14 days later no delivery, no sms, no email from them.
I called Vodacom and was promised a call-back the same day, obviously nobody called.
I then made contact with Vodacom via Facebook on 3 December 2021 requesting assistance. This seemed an even more useless exercise.
They keep on telling me " our team will be in contact........."
How long does this team need to trace a missing parcel. EISH
Shockingly pathetic service from Vodacom.
Will definitely NOT renew my 2 cell contracts I have with them. MTN here I come.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
11 Dec 2021, 12:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2021, 12:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TG
Thinus G's updateReviewer Update
17 Dec 2021, 08:57Update :
7 days later and still no package. Eish.
7 days later and still no package. Eish.
TG
Thinus G's update17 Dec 2021, 08:57
Reviewer Update
Update :
7 days later and still no package. Eish.
7 days later and still no package. Eish.
TG
Thinus G's updateReviewer Update
21 Dec 2021, 09:19Update :
Today 21/12/2021 : Still nothing- still waiting for my package after 42 days !!!
PATHETIC !!!
Today 21/12/2021 : Still nothing- still waiting for my package after 42 days !!!
PATHETIC !!!
TG
Thinus G's update21 Dec 2021, 09:19
Reviewer Update
Update :
Today 21/12/2021 : Still nothing- still waiting for my package after 42 days !!!
PATHETIC !!!
Today 21/12/2021 : Still nothing- still waiting for my package after 42 days !!!
PATHETIC !!!
TG
Thinus G's updateReviewer Update
04 Jan 2022, 18:44Update :
Still nothing - 55 days later - still no delivery of my parcel.
Still nothing - 55 days later - still no delivery of my parcel.
TG
Thinus G's update04 Jan 2022, 18:44
Reviewer Update
Update :
Still nothing - 55 days later - still no delivery of my parcel.
Still nothing - 55 days later - still no delivery of my parcel.
TG
Thinus G's updateReviewer Update
20 Jan 2022, 09:40 Update :
Still nothing - 71 days later - still no delivery of my parcel.
Still nothing - 71 days later - still no delivery of my parcel.
TG
Thinus G's update20 Jan 2022, 09:40
Reviewer Update
Update :
Still nothing - 71 days later - still no delivery of my parcel.
Still nothing - 71 days later - still no delivery of my parcel.
TG
Thinus G's updateReviewer Update
25 Jan 2022, 15:19After I called RAM couriers yesterday - package delivered today.
Only 76 days after order.
Only 76 days after order.
TG
Thinus G's update25 Jan 2022, 15:19
Reviewer Update
After I called RAM couriers yesterday - package delivered today.
Only 76 days after order.
Only 76 days after order.