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Mbali M

1 reviews | Active since Sept 2020

24 Sept 2020, 17:57

Missing number

God day Am writing this review with extreme sadness concerning the bad customer service I received at vodacom I went there enquiring about a contract phone I filled the forms and everything but they ported my cell phone number with out my concern now my numbers are not working they don't even exist anymore they are nowhere to be found In any cellular network. I have been rushing at Vodacom multiple times but they failing to assist since they are the one who lost my numbers. Now people can't reach me anywhere. Since 17 August 2020 im extremely angry and frustrated I can't even excess my emails anymore as my number was used as recovery for my emails, job Hunting, school notifications and phone calls and what's sad is I can't port it back because it's now its a none existence number. I have been using numbers many years. And Oh... Did I mention that my application for a contract phone was declined on top of that.... I'm extremely angry n frustrated

Declined applications and ported my number, and now it's none existence

0
Replies (1)
Vodacom
Vodacom's reply25 Sept 2020, 07:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team