Missing items from delivery and no help from vodacom

I am genuinely fed up with this service provider now after making an upgrade online exactly a month ago I realized that there were items missing from my delivery and I contacted vodacom but to no surprise I was sent back and fourth. After over 15 phone calls over 10 live chats and 5 emails I am still told the same thing. "there is nothing we can do you need to send an email". Whichever company represent decides to attend to this better not tell me about sending an email because my day job isn't to keep entertaining vodacom. All I expect to hear is that your items are to be delivered on a certain day and confirm delivery.

The query was then closed and I had to fight with them to re-open it

Query *** (assuming its been re-opened this time)