<p>On the 23rd of May I received an sms from vodacom advising me of a network update that will affect services , In the evening that day I ran our of over 200 MB of data , on the 24th of May 07h00am I loaded 30 MB which got finished in an hour , I then loaded another 160 MB which dissapeard in seconds , called vodacom and spoke to ZANELE who first put me on hold for a long time and then told me I have apps open thats why my data went in seconds , I told her I do not have anything opened as I just loaded the data and checked my balance she still argued with me and said theres apps opened , My question is this even if I did have apps open how can 160MB of data dissapear in less than 1 minutes ? Also when I loaded the R50 airtime my available balance was R42.00 . VODACOM are ****** and they refuse to admit that they have ****** a customer and now I am afraid to load data .</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Hi Kim
As discussed, this matter has been resolved.
Regards,
RJ
Best regards,
Hi Kim
As discussed, this matter has been resolved.
Regards,
RJ
Best regards,
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