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<p>I received a call from an agent offering to assist me in reducing my monthly bill, which is mostly in excess of R2000. The lady first suggested i moved to a contract which will give me 700 minutes, however, soon discovered this to be the complete wrong offer as my need was data. She then suggested that i move to a prepaid package, which will assist me in reducing my monthly bill. during the call i asked her several times if anything will change, if i will loose my data, if i will still me receiving my 500mb of data + the complimentary 1G every month. she assured me that nothing will change.</p> <p> </p> <p>this morning i found the following changes:</p> <p>1. up until yesterday I had 3g of data + almost 900 sms's + a 2 minutes</p> <p>2. today i have nothing. it is all gone. my understanding when discussing the migration with the agent is that nothing will change, I will not lose anything</p> <p> </p> <p>I am so frustrated with Vodacom at the moment. After 20 years of being with this business, loyal and never defaulting, I am moving from Vodacom. I am paying too much money for this kind of service. I can pay much less for bad services with a different SP.</p> <p> </p>