1 reviews | Active since Mar 2017

19 May 2017, 10:41

missing data & paid for...

<p>review message below,</p> <p>on the 17/05/2017 I set this complaint for the second time and till today still no data,</p> <p>I can get data through afriehost cheaper but i was a loyal vodacom user,</p> <p>vodacom keep on saying they will attend to the problem three weeks later still NO DATA,</p> <p>i agree with the man that wrote to hello peter and said VODACOM SUCKS</p> <p>OH WELL I SUPPOSE ITS BYE BYE 119 RAND AND BYE BYE VODACOM</p> <p> </p> <p>Processed transactions:</p> <p>Debit date & time<br /> From account<br /> Result<br /> Amount</p> <p>2017-04-26 | 12:09<br /> ********** 10<br /> SUCCESSFUL<br /> 1 1 9 .0 0 .119.00<br /> 2017-03-25 | 11:33<br /> ********** 10<br /> SUCCESSFUL<br /> 1 1 9 .0 0 .119.00</p> <p>Date: 26/04/2017</p> <p>You have purchased a Vodacom data bundle. You will receive a 0KB data bundle every 30 days for the next 5 months. Your account has been debited R119.00</p> <p>29/04/2017</p> <p>Your 100MB Vodacom bundle (2 of 12) is now active, and will be available until the end of next month.</p> <p>15/05/2017</p> <p>You have received all 12 of your 100MB Vodacom data bundles. To purchase more data bundles, dial *111#.</p> <p>On the 25/03/2017 I purchased a six months data bundle but did not receive data. After contacting hello peter. I received a twelve month data package and I thank vodacom for that.</p> <p>On the 26/04/2017 I ran out of data and decided to buy another data bundle then I should receive 200 kb data a month I got this stupid, 0kb message again and did not receive any data after contacting hello peter again and phoning vodacom 5 times STILL NO DATA. I had two replies from vodacom but they keep on referring two the twelve month bundle and not the second six month bundle purchased on the 26/04/2017.</p> <p>In above message you will see vodacom sms that the twelve month data is finished above one clearly see this is not the case.</p> <p>I am sick and tired of fighting with vodacom and if problem not solved I will move to mtm .</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply19 May 2017, 11:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,