GM
Gaby M
1 reviews | Active since Nov 2016
23 Oct 2017, 07:24
Missing data on modem
I called Vodacom on 18/10/2017 to complain about my 1 Gig data which was mysteriously depleted (0 data) from my WiFi modem. I was promised feedback in a couple of hours. I never received feedback and I called again on Thursday 19/10/2017. They apologized and gave me a reference number for my call and again promised me feedback. I never heard from Vodacom again. On Monday 23/10/2017 I noticed that I was credited with 510.98 MB! No explanation given! And how did they determine the credit? What could have happened if I didn’t call? Is this the first time?
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Vodacom's replyOfficial
23 Oct 2017, 09:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Oct 2017, 09:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,