Missing data on contract

I would like to highlight the poor service and lies from Vodacom after my data bundle mysteriously disappeared. The data that was to be carried over from the previous month was available for one day, after the 1st of August only the 2 Gig showed. I went to the Postmasburg outlet who informed me that a lot of customers complained to them that their data that disappeared and they are aware of the problem, some up to 20 Gig. <br> The following Monday I phoned the call center, with the first normal reply, do you use this do you use that etc. The operator said she doesn't see anything wrong, after telling her my story again she confirmed that the previous month's data didn't carry over. I also told her that my remaining funds also disappeared.<br> She promises feedback within 8 days, that passed second call was made the 11th, now feedback will be 24 hours, needless to say still no feedback, call the 14th, now it will be again within 24 hours.<br> At least my funds were returned. Reference number A1X8LS83K1L9<br>