1 reviews | Active since Dec 2016

02 Dec 2016, 23:48

Missing Data - New Customer

Item: Vodacom
Rating: 1

My fiancé app**** for a topup 200 contract on a Galaxy S7 for myself in mid September on his name. I got my handset and was told that I would receive my once off 10gig data bundle after activation of the account. I received my data bundle on the 1st of October which was added onto the 4gig complementary bundle with activation of a new account with Vodacom. My balance was on about 12gig at the time. I did a detailed balance check on the *111# function and was informed that the data bundle was valid until August 2020. Yesterday on 01 December 2016 I received a message saying my data bundle was depleted. I've been receiving messages saying that I don't have any active bundles throughout the month but when checking with the same *111# function my 10gig bundle or at least part thereof was still available? On the 1st of December after receiving the message I accessed my balance again and found that the remainder of the 8.4gig on my account was gone. I was told that the 10gig was a once off data bundle but never informed that this was only for a period of 1 month. If that was the case I would've exhausted the bundle that was given to me but with the detailed bundle check on *111# it showed that my bundle was valid until August 2020?? How can you guys validate a bundle for this period of time and simply after 1 month zero my data balance without any notice or explanation? There was a problem with the monthly data allocations for contract users as notified when I phoned 082 111 but the problem was apparently resolved late yesterday evening as notified with an sms from Vodacom. I checked my balance on my data again and still found it being on 0.00mb available. You guys are providing bad advertising to your customers. Your systems states one thing yet your decision to deplete my bundle was completely ******** and uncalled for as it clearly stipulated the 10gig bundle was valid until August 2020!! I would like to speak to a consultant as I tried phoning the call centre and after being on hold for almost an hour and finally reaching a consultant I was told that I needed to speak to the upgrade department but was later cut off from the call. This is unacceptable and I feel that Vodacom has incorrectly depleted the remainder of my data bundle or has provided false information to the time status of the 10gig once off bundle's availability to me. Your urgent response to this matter will be appreciated.

Helpful (0)

Replies (14)

Vodacom's replyOfficial

03 Dec 2016, 08:03

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Dec 2016, 08:03

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

03 Dec 2016, 08:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Dec 2016, 08:06

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

03 Dec 2016, 08:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Dec 2016, 08:06

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

03 Dec 2016, 08:07

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Dec 2016, 08:07

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

03 Dec 2016, 08:07

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Dec 2016, 08:07

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

03 Dec 2016, 08:23

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Dec 2016, 08:23

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

03 Dec 2016, 08:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Dec 2016, 08:24

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

03 Dec 2016, 08:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Dec 2016, 08:24

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

03 Dec 2016, 08:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Dec 2016, 08:24

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

03 Dec 2016, 08:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Dec 2016, 08:24

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

07 Dec 2016, 15:28

Thank you for bringing this instance to our attention,

Kindly note this has been reviewed, please refer to our correspondences pertaining this matter.

Warmest regards

Elroy

Best regards,

Vodacom's reply07 Dec 2016, 15:28

Official

Thank you for bringing this instance to our attention,

Kindly note this has been reviewed, please refer to our correspondences pertaining this matter.

Warmest regards

Elroy

Best regards,

Vodacom's replyOfficial

07 Dec 2016, 15:28

Thank you for bringing this instance to our attention,

Kindly note this has been reviewed, please refer to our correspondences pertaining this matter.

Warmest regards

Elroy

Best regards,

Vodacom's reply07 Dec 2016, 15:28

Official

Thank you for bringing this instance to our attention,

Kindly note this has been reviewed, please refer to our correspondences pertaining this matter.

Warmest regards

Elroy

Best regards,

Vodacom's replyOfficial

07 Dec 2016, 15:29

Thank you for bringing this instance to our attention,

Kindly note this has been reviewed, please refer to our correspondences pertaining this matter.

Warmest regards

Elroy

Best regards,

Vodacom's reply07 Dec 2016, 15:29

Official

Thank you for bringing this instance to our attention,

Kindly note this has been reviewed, please refer to our correspondences pertaining this matter.

Warmest regards

Elroy

Best regards,

's updateReviewer Update

07 Dec 2016, 15:40

Thank you so much for your prompt assistance in this matter. I am pleased to say that I've received my full 10gig data bundle back and without any expiry. THANKS ELROY & VODACOM! :-)

's update07 Dec 2016, 15:40

Reviewer Update

Thank you so much for your prompt assistance in this matter. I am pleased to say that I've received my full 10gig data bundle back and without any expiry. THANKS ELROY & VODACOM! :-)