KR
Karen R

1 reviews | Active since Aug 2017

22 Aug 2017, 11:20

'Missing Data - More Like ******'

I have a 4G Wi Fi router that I use when not in the city. I would normally use 5GB in a month and concede that I may have used more in this past month. However, the last two weeks have seen data just being gobbled up - sometimes having to purchase twice on one day! Considering that I have a history of past use, I know that this cannot be correct. On top of the 5GB bundle that I get every month, I have had to purchase as follows: 10 Aug - 3GB, 12 Aug - 4GB 17 Aug - 3GB 18 Aug - 4GB 19 Aug - 1GB 21 Aug - 2GB This is outlandish. I have logged a complaint - reference number 1- ********** ********** last week, but still waiting for someone to come back to me. This means that i have gone through almost 20GB and the month is not yet over? I do not download movies etc - just email and a bit of Facebook and have never had data disappear at this rate. I have a feeling that Vodacom have been depleting it unfairly. I will be looking at alternative suppliers which is sad considering I have been a loyal customer for 12 years.

0
Replies (2)
Vodacom
Vodacom's reply22 Aug 2017, 11:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply28 Aug 2017, 15:53
Official

Good day,

As per our e-mail communication, this query has been resolved.

Please accept our apologies for any inconvenience caused.

Regards,
RM

Best regards,