1 reviews | Active since Aug 2017
'Missing Data - More Like ******'
I have a 4G Wi Fi router that I use when not in the city. I would normally use 5GB in a month and concede that I may have used more in this past month. However, the last two weeks have seen data just being gobbled up - sometimes having to purchase twice on one day! Considering that I have a history of past use, I know that this cannot be correct. On top of the 5GB bundle that I get every month, I have had to purchase as follows: 10 Aug - 3GB, 12 Aug - 4GB 17 Aug - 3GB 18 Aug - 4GB 19 Aug - 1GB 21 Aug - 2GB This is outlandish. I have logged a complaint - reference number 1- ********** ********** last week, but still waiting for someone to come back to me. This means that i have gone through almost 20GB and the month is not yet over? I do not download movies etc - just email and a bit of Facebook and have never had data disappear at this rate. I have a feeling that Vodacom have been depleting it unfairly. I will be looking at alternative suppliers which is sad considering I have been a loyal customer for 12 years.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day,
As per our e-mail communication, this query has been resolved.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,
Good day,
As per our e-mail communication, this query has been resolved.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,
