MISSING DATA... DAY 13

<p>18 October</p> <p> </p> <p>Since last week Tuesday I have bought 2,6gigs of data via FNB and via the manual way (*100). Nothing is showing and for a week I have been unable to use my phone due to not having data. When I do a balance enquiry via *111# everything is zero my free min my sms's my airtime my data everything. I have phoned and was told I have the handset and that I should know where the data went to...it is impossible for me to use 2 gigs in 13 min. I also phoned again and told the long story again and the response was I had to go to a Vodacom shop. Which I did. They in turn phoned Vodacom and Vodacom then synchronized the phone with VPN and APN and was told it will work within an hour. That was Sunday at 11. Today I phoned again and was told 14 min later to hold on that I would be transferred to another department which the call centre option came up again as if I just phoned again. I have dialled the 100# and on their I have 630 mg YET nothing is working on my phone no WhatsApp no Facebook nothing. It will only work if I use my daughter’s phone as a Wi-Fi. I found the services and the sense of urgency or lack on taking responsibility discussing. I have a contract phone which means I pay for it every month for years yet when it comes to customer service or problem solving I have to beg for a wee**** And still waiting!</p> <p> </p> <p>Then the feedback was that they will contact me via WhatsApp?</p> <p> </p> <p>19 October 20116</p> <p> </p> <p>Firstly as stated my WhatsApp does not work. I received a call yesterday that my 5 gig is available and everything is working. When Dialling 100 the 5 Gigs plus airtime is there. But still under *111# everything is 0. I then phoned vodacom again now and was told I HAVE NO DATA!!!! PLEASE THIS IS NOW THE 8TH DAY!!!!</p> <p> </p> <p>20 October 2016</p> <p> </p> <p>Same status now on day 9!!</p> <p> </p> <p>24 October 2016</p> <p> </p> <p>Same status now on day 13!!!!!</p>