Missing data costing us an 'arm and a leg'

On a random visit to an office, over a week or so ago we noticed whilst waiting for a meeting saw an article that clients all over SA had 'missing data' from their bundles. We contacted Vodacom to be told that only 50% of customers had so far been reimbursed with their data. I must have spent over R1,000 in extra data to keep our business running.

1. Why didn't Vodacom inform via SMS that this had happened instead of allowing frustration to hit a high level 2. When do the heck I get my data reimbursed?

Thanks for nothing Vodacom