Missing data bundle

<p>I've been sitting without data for 2 days because a data bundle I purchaced disappeared into thin air.</p> <p>A service request has been logged which I was told will take 48 hours, but no one is getting back to me. Tried to enquire, but rude call centre employee told me that they can only do something if the service request has been closed "and then they open a new one". And the estimated time to respond is now 7 days. So the only option I have is to wait 7 days and hope they get back to me. And if they dont, I start all over again.</p> <p>They refused to put me through to the technical team or to a manager.. </p> <p>I never had the highest expectations from Vodacom but being outright rude to clients is unacceptable.. The lady literally yelled at me.</p> <p> </p>