WS
Wisani S
1 reviews | Active since Jun 2020
06 Jun 2020, 23:06
Missing Data
I have a contract with vodacom, every 3 months I have to call and fight about my missing data. Until when will this nightmare end.Why is my data of 5G dissapeared on a wifi router that is off and not in operational . 1st day of the month ,data is loaded. When I check on the 5th is gone,vanished!!!! How so? The router is completely off. I've made up my mind. I'm canceling this ****. I cant continue paying for a poor service that I'm not even recieving it...
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Replies (2)
Vodacom's replyOfficial
07 Jun 2020, 11:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jun 2020, 11:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Jun 2020, 14:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with the relevent department on the 06-06-2020 and was advised accordingly with regards to your data dispute query. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Jun 2020, 14:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with the relevent department on the 06-06-2020 and was advised accordingly with regards to your data dispute query. Regards Consumer Website Team
Best regards,