TM
Tshepo M
1 reviews | Active since May 2020
19 Feb 2026, 23:31
Missing data and unclear feedback
I bought 3 gigs of data and it disappeared within less than 20 minutes. The agent that was assisting was unable to see where or what consumed most of my data. After having spent 48 minutes on the phone, there was no resolution or clear answer on where my data went. I was offered R80.00 as a goodwill gesture which is insulting. The lack of accountability for system issues and unclear feedback is a disgrace.
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Replies (2)
Vodacom's replyOfficial
20 Feb 2026, 07:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Feb 2026, 07:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
TM
Tshepo M's updateReviewer Update
20 Feb 2026, 10:37Good morning,
I have already spoken to a consultant which was wasn’t any help at all. I need to understand where the data went as I pulled the data usage for yesterday and it states a grand total of 225MB. How can 3gigs of data go missing and you’re unable to find the cause of this. I am not willing to accept that I have just donated R165.00 to you.
I have already spoken to a consultant which was wasn’t any help at all. I need to understand where the data went as I pulled the data usage for yesterday and it states a grand total of 225MB. How can 3gigs of data go missing and you’re unable to find the cause of this. I am not willing to accept that I have just donated R165.00 to you.
TM
Tshepo M's update20 Feb 2026, 10:37
Reviewer Update
Good morning,
I have already spoken to a consultant which was wasn’t any help at all. I need to understand where the data went as I pulled the data usage for yesterday and it states a grand total of 225MB. How can 3gigs of data go missing and you’re unable to find the cause of this. I am not willing to accept that I have just donated R165.00 to you.
I have already spoken to a consultant which was wasn’t any help at all. I need to understand where the data went as I pulled the data usage for yesterday and it states a grand total of 225MB. How can 3gigs of data go missing and you’re unable to find the cause of this. I am not willing to accept that I have just donated R165.00 to you.