Missing data and rude agents
I'm so flippen tired of Vodacom always giving excuses with missing dat. Vodacom are always exploiting people. I cant even buy airtime because whenever I but airtime it goes missing when you call they tell you that yu have subscribed to Wasps that is why the airtime goes missing. This morning I just received an sms saying that I have less than 200mb whilst I loaded 1G on the 1st of this month and I don't use data for any other thing except WhatsApp, seriously is WhatsApp so expensive on Vodacom that it will take about 800 mb with 3 days because I never even used WhatsApp over the weekend seriously Vodacom this is not on, just fix whatever is it I cant take this anymore. I'm so tired of calling your call centre and speaking to your rude unhelpful agents please
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
05 Mar 2018, 09:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Mar 2018, 09:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Mar 2018, 10:40Dear Carol,
I do apologise for the delay in response.
I've responded to you via SMS with feedback.
Thank you for your patience.
Regards,
UW
Best regards,
Vodacom's reply29 Mar 2018, 10:40
Official
Dear Carol,
I do apologise for the delay in response.
I've responded to you via SMS with feedback.
Thank you for your patience.
Regards,
UW
Best regards,