Missing Data and Poor Service
I purchased 1 gig data on the 20 Feb 2021 and the data disappeared in 2 days when I was mostly connected to wifi. I called the call Centre to query this matter and spoke to an 2 agents by the names of Tshepiso Hlalele and Letty Kata who were very unprofessional and unhelpful. I requested the agents to forward me to a manager and they refused stating that their manager does not take calls. This is frustrating a totally unprofessional from this company such as Vodacom. I would not recommend this Vodacom to anyone and I will be moving contact to another service provider.
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Vodacom's replyOfficial
24 Feb 2021, 07:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Feb 2021, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Feb 2021, 12:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided and the feedback remains unchanged, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply24 Feb 2021, 12:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided and the feedback remains unchanged, your query has now been resolved. Regards Consumer Website Team
Best regards,