Missing data and bad customer service

<p>On Wednesday 30 November I called Vodacom customer care about my data that just disappeared. A query was logged and I was told that writhing 48 hours I would be contacted and the issue would be resolved. I didn't get any feedback so I called customer care again on Friday 2 December and the consultant told me the case is still open and I have to wait. I called again yesterday 5 December and spoke to a lady named Eunice who assured me she would call me back within an hour with an update and yet I have not received her call. I called again this morning and after being transferred numerous times to different departments I was told that it takes 14 days for the query to be resolved. when I called the first time I was told 48hours, I spoke to numerous consultants and none of them told me it would take 14 days until today. if I was told that in the first place I wouldn't have been irate. Don't assure customers you would call them back when you are not planning on doing so. </p>