Missing data and airtime YET AGAIN
<p>I am slowly losing interest in being a vodacom subscriber. This is now my second complaint for the same issue, I top up and buy data bundles which just dissappear. This morning i had no airtime, instead of topping up, i used the advanced airtime facility, of which I purchased R10 and bought Power bundles of R5. I was in the process of sending ONE whatsapp message and it wouldnt send because everything was on R0.00 within 2 minutes.<br />I then topped up my account with R29, and purchased 20MB of data for R5, and sent an iMessage and the one whatsapp message that didnt send previously, my account is on R0.01 again. This is absolutely ridiculous! And I am waiting for the standard response from Vodacome advising that the USAGE IS CORRECT. This network is really becoming pathetic now.</p>
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Vodacom's replyOfficial
21 Sept 2016, 08:52Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Sept 2016, 08:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
21 Sept 2016, 09:07I made use of the advanced airtime facility again for R10. topped up at 8:36. rep**** to 3 iMessages, and one whatsapp. its now 9:02, airtime is on R0.00
's update21 Sept 2016, 09:07
Reviewer Update
I made use of the advanced airtime facility again for R10. topped up at 8:36. rep**** to 3 iMessages, and one whatsapp. its now 9:02, airtime is on R0.00