Missing data and airtime

Good day,

I trust my mail finds you well.

I would like to lay a formal complaint against two of your staff members Simphiwe and Ruben from your solutions department.

I called in complaining about my data and airtime that has gone missing close to 400Mb of data and not sure of how much airtime.

Simphiwe was very rude and didn’t show any sense of urgency nor willingness to assist. She kept insisting that I have a problem and my problem is I’m not willing to listen. She then went off to saying there is nothing she can help me with As on her side it shows that I spent 400mb within an hour and there is absolutely no use in me trying to deny it.

I explained to Simphiwe that at work i am always connected to Wi-Fi and at home same thing I have a MTN wi-if she should check my history as to how long 400mb can last me. I am using an iPhone I am quite fami**** with switching off all the apps I’m not using, switching of background refresh and when I’m connected to wi-if making sure my mobile data is off. I even went on to saying this is the second time Vodacom has ****** data and airtime from me and if it wasn’t for the fact that Where I stay sometimes MTN loses coverage I would’ve long time left vodacom she became even more rude said that’s also up to me if that’s what I want to do. Her rudeness is beyond measure for a customer care agent, it’s disgusting and outrageous hence my request to speak to her superior.

She then gave the phone to Ruben whom I believe isn’t her real superior just someone she got to get rid of me. u could tell the minute he took over the phone that he wasn’t going to assist just wanted to shut me down. Ruben even went on to say if I want I can go to all the social media’s and hello peter but still that won’t get me back my data I have to wait for the investigation.

What is the point of me paying my contract making sure that vodacom always gets its payment right on time if vodacom will then go back and ***** from me. I told Ruben and Simphiwe that I will not be paying for my contract this month if they don’t make sure I get my data, they threatened to close my line. What ever happened to customer centric? Putting customer needs first? Customer is always right? The service I got is an embarrassment and what bothers me the most is the fact that I’m not even the only one complaining about missing data and airtime