missing data and airtime

Item: Vodacom
Rating: 1
Author: Ernest S

my data and airtime have been missing for the past 2 days every time I recharge and I have been calling Vodacom for those past 2 days and they cant help me and I am not the only one who is experiencing the same issue and Vodacom seems to be reluctant to look into the matter.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

27 Sept 2017, 13:01

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply27 Sept 2017, 13:01

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Ernest S's updateReviewer Update

27 Sept 2017, 13:06

I have heard that before its been full 2 days and to no avail...

Ernest S's update27 Sept 2017, 13:06

Reviewer Update

I have heard that before its been full 2 days and to no avail...

Vodacom's replyOfficial

28 Sept 2017, 07:40

Good day,

Feedback has been provided.

Regards,
RM

Best regards,

Vodacom's reply28 Sept 2017, 07:40

Official

Good day,

Feedback has been provided.

Regards,
RM

Best regards,