LM
Lutendo M
1 reviews | Active since May 2014
11 Sept 2017, 09:39
Missing Data and Airtime
Good day,I really do not understand how your billing system works. My data disappears as though I I'm sitting streaming videos online or something. I do not use data for anything besides chatting on WhatsApp. So please explain to me how on earth I can use 500mb on that in just a few days.
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Vodacom's replyOfficial
11 Sept 2017, 09:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Sept 2017, 09:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,