PE
Peter E
1 reviews | Active since May 2016
30 Aug 2017, 10:08
Missing data and airtime
SOS Again and Again Vodacom.. 22nd August all Airtime vanishes..23rd Airtime back with apology from vodacom and 500Mb data for 3 days with no epiry date.. Check that it is loaded and use 250mb.. 26th check and find data gone and all Airtime gone again .? ? ? On 29th recieve an sms informing me data is finished..? ? ? Fantastic organised system..!
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Replies (2)
Vodacom's replyOfficial
30 Aug 2017, 11:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Aug 2017, 11:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Aug 2017, 14:22Dear Mr Evans,
Thank you for taking my call.
As discussed, your query has been addressed and resolved.
Regards,
UW
Best regards,
Vodacom's reply30 Aug 2017, 14:22
Official
Dear Mr Evans,
Thank you for taking my call.
As discussed, your query has been addressed and resolved.
Regards,
UW
Best regards,