Missing Data and Airtime

After hearing about all the missing data and airtime stories, I too decided to check my balance and lo and behold my airtime AND data is missing (according to the app and the ussd sms application). So I decide to call the call centre on the 24 Aug 2017 and speak to a Tebogo...He gives me two separate references for my separate lines (1 airtime and 1 data line). This, after being interrogated about being sure I haven't accessed the internet and nobody else having access to my account. All of the sudden, on the 25th Aug, my data is back on my data line but my airtime (about R200 something) is still missing. So I call again (26 Aug) because he advised me it would take 24 hours to investigate. Now I speak to Mbali , 27 Aug, who advises me that it can now take anywhere from 48 hours to 7 days to come back to me. She now says my phone accessed the internet thus depleting my airtime. I don't know how it would do that because i use my data line to connect to the internet. She too interrogates me about being sure my device didn't connect on the internet blah blah blah, I think by now we all are aware of our devices connecting to the internet.

I received a sms stating they giving me a 1 Gig once off for my "inconvenience" ,and that all airtime and data has now been returned etc....PLEASE VODACOM SHOW ME WHERE YOU RETURNED MY AIRTIME?????? The following is their latest message :"Dear Vodacom Client, as previously advised the airtime has been returned to your number and no further billing issues exist as the feedback remains unchanged." I will arrange with my bank to withhold further payments to Vodacom until this situation is settled to my satisfaction and I will strongly suggest all affected clients do the same, let's see how quickly you change your attitude. How dare you ***** my airtime, treat me like a ******** when I ask you and then refuse to return it or claim to return it and we both know it isn't so..... You *****ing from your clients and that alone should be ********!!!!!

SHOW ME WHERE YOU RETURNED WHAT YOU TOOK, VODACOM??????