HS
Harichand S
1 reviews | Active since Sept 2015
22 Mar 2017, 11:13
MISSING DATA AND AIRTIME
<p>I'm not going to even bother calling the Vodacom call centre because they are absolutely useless regarding this problem.</p> <p> Few months ago, data has been mysteriously disappearing from my phone. After taking it to higher management, the issue was resolved. However, since the beginning of March 2017, I have recieved my data per my data limit. The data depleted and there was no notification to say it was depleted. Usually there is an sms to tell you almost all your balances, whether checking airtime or not. </p> <p> </p> <p>Today, I bought data twice and it has not even been 30 seconds and its gone. No sms, nothing. </p> <p>How much more money must I waste for such terrible service? </p> <p> </p> <p> </p> <p> </p> <p> </p>
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
22 Mar 2017, 11:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Mar 2017, 11:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Mar 2017, 11:09Dear Client
Kindly be advised that we do not monitor nor record website and URL information, however on your device, you would be able to see which applications and websites were used.
Customers are required to monitor (and may purchase additional bundles) via Vodacom Self-help Services in order to prevent exceeding Data Bundle Allocation.
The Self Help Channels are:
- My Vodacom App - download from internet
- www.vodacom.co.za - register cellular number
- Dial *111# and choose the option for Balances or purchases
- SMS the letters MM to 31050 (zero rated) to obtain balance information
Find more information for high data consumption on the link below:
http://now.vodacom.co.za/article/2015/08/25/where-is-my-data
To monitor and track your cellular data usage on an Apple device;
First go into Settings.
Then tap on Cellular.
If you scroll down a little bit at first you will see your total history.
It will show your Call Time and total Cellular Data Usage.
If you scroll down further, you will get an alphabetical list of all the applications which use cellular data.
If you scroll all the way down at the bottom, you will see a button called System Services.
If you tap on that, it will show you how much cellular data you are using for various applications.
Consider resetting the statistics on the first day of each month.
Please find the link for Apple tips; http://community.vodacom.co.za/t5/Apple-iPhone/iPhone-iPad-Usage/td-p/4739?redirected=true
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Mar 2017, 11:09
Official
Dear Client
Kindly be advised that we do not monitor nor record website and URL information, however on your device, you would be able to see which applications and websites were used.
Customers are required to monitor (and may purchase additional bundles) via Vodacom Self-help Services in order to prevent exceeding Data Bundle Allocation.
The Self Help Channels are:
- My Vodacom App - download from internet
- www.vodacom.co.za - register cellular number
- Dial *111# and choose the option for Balances or purchases
- SMS the letters MM to 31050 (zero rated) to obtain balance information
Find more information for high data consumption on the link below:
http://now.vodacom.co.za/article/2015/08/25/where-is-my-data
To monitor and track your cellular data usage on an Apple device;
First go into Settings.
Then tap on Cellular.
If you scroll down a little bit at first you will see your total history.
It will show your Call Time and total Cellular Data Usage.
If you scroll down further, you will get an alphabetical list of all the applications which use cellular data.
If you scroll all the way down at the bottom, you will see a button called System Services.
If you tap on that, it will show you how much cellular data you are using for various applications.
Consider resetting the statistics on the first day of each month.
Please find the link for Apple tips; http://community.vodacom.co.za/t5/Apple-iPhone/iPhone-iPad-Usage/td-p/4739?redirected=true
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Mar 2017, 11:26Dear Client
We also responded to you via email in order to resolve this matter.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Mar 2017, 11:26
Official
Dear Client
We also responded to you via email in order to resolve this matter.
Kind regards
Vodacom Consumer Website Team
Best regards,
HS
Harichand S's updateReviewer Update
23 Mar 2017, 15:40Thanks for replying.
However, I do know how to use my Apple iPhone. And if the missing data was my fault, I would regard it and purchase more (as I usually do).
I received a "your promotional my gig 2-1 Month Hybrid" and a "your discount free my gig 2-1" but I was charged for it?
HS
Harichand S's update23 Mar 2017, 15:40
Reviewer Update
Thanks for replying.
However, I do know how to use my Apple iPhone. And if the missing data was my fault, I would regard it and purchase more (as I usually do).
I received a "your promotional my gig 2-1 Month Hybrid" and a "your discount free my gig 2-1" but I was charged for it?