LG
Lizelle G

1 reviews | Active since Nov 2012

22 Jul 2015, 11:25

Missing data and airtime

Last night I loaded my phone with 1 GB data and R55 airtime (just before 6pm). I was unable browse the web or go onto Facebook as nothing would open or load, so I gave up. Besides sending my hubby a one sentence whatsapp I didn't use my phone. Less than the norm.<br> <br> Generally I load my phone with 1 GB data for the month and I'm able to go onto FB, whatsapp, play games, google, running apps with GPS etc without any problem.<br> <br> This morning when I woke up I saw I had an sms from vodacom on my phone that said my data was almost depleted. I immediately checked my balance and my phone showed 0 GB and R0 in my account.<br> <br> I phoned the call centre and they simply said that I used up all my data. Sending one whatsapp msg is not using up 1 GB of data and all my money. And as I read the complaints on here and all over the net this seems to be a general problem with Vodacom? They just tell people you left an app open or something to that extend at that is utter bull*****. Why all of a sudden people who never had a problem with there data has data disappearing overnight. Seems like some of our suppliers have just become as disastrous as our goverment, *****ing to make them richer.<br>

0
Replies (1)
Vodacom
Vodacom's reply22 Jul 2015, 17:43
Official
Hello zelliebee,

Thank you for your time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Kind regards,
Vodacom Consumer Website Team

Best regards,