BD
Bel D
1 reviews | Active since Oct 2011
13 Jan 2020, 19:08
Missing Data
Phoned in about data not received after purchase on Sat 11 and emailed customer service on Monday 13 January with proof of payment and no data reflected on my cell number. Still nothing and no reply from vodacom as to how they are going to resolve this issue
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Jan 2020, 07:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2020, 07:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
BD
Bel D's updateReviewer Update
17 Jan 2020, 11:26No one from Vodacom has contacted me! This matter remains unresolved
BD
Bel D's update17 Jan 2020, 11:26
Reviewer Update
No one from Vodacom has contacted me! This matter remains unresolved
Vodacom's replyOfficial
04 Feb 2020, 09:51Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2020, 09:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,