NS
Neo S
1 reviews | Active since Sept 2021
14 Apr 2022, 21:45
Missing data
Yet again my data has just went missing. I bought a 6G data bundle and in less than an hour it disappeared (without me using it). When I checked my (detailed) data usage on the Vodacom App, the breakdown provided did not account for the missing data. I called the call centre for assistance and they told me to switch my phone on and off and nothing. They promised to follow up with me in a few minutes and nothing.
What really makes me angry is that this is not the first (nor second, nor third) time this happens to me and they never want to take responsibility. It's really nonsense.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
15 Apr 2022, 07:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Apr 2022, 07:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Apr 2022, 08:11 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We completed our investigated and can confirm that the data was allocated and used based on connection from sim and device. Our records indicate that this is your top 5 contributing factors to your data usage: Streaming, WhatsApp, Spotify, Google, Secure Encrypted Login (site that requires username and password to be entered).
Please download and track your data usage via the data-monitoring tool on your device or alternatively download a 3rd party data monitoring tool.
As a once off gesture, we loaded 3GB on your cellphone number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We completed our investigated and can confirm that the data was allocated and used based on connection from sim and device. Our records indicate that this is your top 5 contributing factors to your data usage: Streaming, WhatsApp, Spotify, Google, Secure Encrypted Login (site that requires username and password to be entered).
Please download and track your data usage via the data-monitoring tool on your device or alternatively download a 3rd party data monitoring tool.
As a once off gesture, we loaded 3GB on your cellphone number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Apr 2022, 08:11
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We completed our investigated and can confirm that the data was allocated and used based on connection from sim and device. Our records indicate that this is your top 5 contributing factors to your data usage: Streaming, WhatsApp, Spotify, Google, Secure Encrypted Login (site that requires username and password to be entered).
Please download and track your data usage via the data-monitoring tool on your device or alternatively download a 3rd party data monitoring tool.
As a once off gesture, we loaded 3GB on your cellphone number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We completed our investigated and can confirm that the data was allocated and used based on connection from sim and device. Our records indicate that this is your top 5 contributing factors to your data usage: Streaming, WhatsApp, Spotify, Google, Secure Encrypted Login (site that requires username and password to be entered).
Please download and track your data usage via the data-monitoring tool on your device or alternatively download a 3rd party data monitoring tool.
As a once off gesture, we loaded 3GB on your cellphone number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
NS
Neo S's updateReviewer Update
16 Apr 2022, 18:46I am still waiting for a consultant to contact me.
NS
Neo S's update16 Apr 2022, 18:46
Reviewer Update
I am still waiting for a consultant to contact me.
NS
Neo S's updateReviewer Update
19 Apr 2022, 08:34May a consultant please contact me?
NS
Neo S's update19 Apr 2022, 08:34
Reviewer Update
May a consultant please contact me?