Missing Data

<p>Good evening</p> <p>I am highly upset at the fact that I have been given such pathetic service from vodacom after being a loyal vodacom client with many contracts for many years.</p> <p>Today, 23 July 2017 at 16h20, I bought R100 airtime for my contract number, ********** 197. At 16h21, a minute later, I bought a 1gig data for 14days, to which I received a confirmation SMS from vodacom. (SMS attached for reference).</p> <p>Thereafter, I also checked my balance using *111# which showed the 1gig data.</p> <p>After not being able to connect to the internet later this evening, I checked my balance on my cellphone account which shockily showed a zero balance!</p> <p>I then went to double check under the settings option on my phone to check the data usage which shows 84mb was used today 23 July 2017. So how could it be possible for my data to be depleted??</p> <p>I then phoned vodacom customer care from the number ********** 480, at 10h40 to question this, and spoke to a lady by the name of Pahteso. She could not assist me which upset me even further.<br />She then advised me to take a screenshot of the SMS from vodacom and email customer care.<br />Your consultant dared to ask me if I checked my balance before using the data. How can vodacom as a service provider send me a confirmation SMS about my 1Gig data which was purchased but yet it disappeared? I feel completely aggrieved that your consultant dared to even ask me that question.</p> <p>I am completely dissatisfied with the fact that my data has disappeared before even using it and with the fact that you have a contact center which cannot even assist customers!</p> <p>As a customer, I received a confirmation SMS from vodacom, which means that my 1Gig data was activated but went missing before it was used.</p> <p>I want vodacom to reimburse my data immediately. Vodacom is currently the most expensive cellphone network but yet I still support you with my contracts and this is the type of service I receive? This is unacceptable!</p> <p>Rehana Brittow<br /> ********** 480</p>