Missing data
<p>On Monday 05 June 2017 at 07h34 I bought 1 Gig data I received the sms comfirming that the data bundle had been activated within ***onds I received a second sms stating that the data bundle I just purchase had been depleted (sms also came through at 07h34) I went to the Vodacom outlet at Brits mall and after I was sent from the one person to the next I was told that they logged the problem and I should receive the missing data back within 24 hours now I am stil waiting ( big surprise) with no word from Vodacom now at the end of the month I will not pay for my Vodacom service seeing as I did not receive any service from Vodacom I paid for 1Gig data and I want that 1 Gig data</p>
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Replies (3)
Vodacom's replyOfficial
08 Jun 2017, 07:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jun 2017, 07:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Jun 2017, 09:02Dear Customer,
As discussed, we have assisted with your query.
Regards
Theo
Consumer Website team
Best regards,
Vodacom's reply08 Jun 2017, 09:02
Official
Dear Customer,
As discussed, we have assisted with your query.
Regards
Theo
Consumer Website team
Best regards,
's updateReviewer Update
15 Jun 2017, 13:25Problem sorted
Thank you
's update15 Jun 2017, 13:25
Reviewer Update
Problem sorted
Thank you