Missing data

<p>On 1 april 2017 just after midnight i bought a 1 gb data bundle for 14 days @ R99. At 00:03 i recieved mu confirmation sms for my purchase (screenshot of sms attached). Between 8:00 and 10:00 i had connection problems i assumed that it was the network. Just after 13:00 still no connection so i checked my data and airtime balance only to find there was nothing left. I dailed 111 to find out where it has all gone. According to them i never bought or recieved a data bundle and i was running om my airtime and not data. It comes down to them not believing i purchased a data bundle so she was unable to assist me. I got transfered to the team leader and she logged a request for someone on the tecnical side to do an investigation on why i have the sms but they are not aware of it. I have been waiting for 5 hours for my reference number for the situation and the investigation can take up to 48 hours.... in the meantime i am not connected. It seems they are afraid of reloading or refunding my missing data and airtime. I am a contract customer who pays my account every month yet vodacom cant refund me with R110 before opening an investigation..... they would rather lose a loyal customer that have been with them for many years for R110 or 1 gb of data.....</p>