1 reviews | Active since Feb 2017
<p>On friday I purchased 1GB data using cellphone banking as I have always done. I received an sms from my bank that the transation has gone through but when I checked my balance of data on my phone it showed 0.00. Today I purchased 500MB and the bundles are not reflecting. I contacted Vodacom care contact centre and the consultant who picked put me on hold and when he came back he told me he was expiriencing 'technical problems' and that someone to will contact me back. I was livid!!! as this is not the first time, last time I was given the same excuse and that someone would contacted me back I waited 7 days and my query was still not resolved. Vodacom your service is pathetic to say the least, I'm sitting here with no data yet money from my account is...I need my data as I am not prepared to wait another 7 days like you did the first time, you are deceiful and have no intergrity, live up to your customers expections...know wonder you were sue by Nkosana Makate. He exposed you for the ***** you are I want this matter resolved ASAP!!!!!. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day Sinazo Ndlwana
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per my email communication, we have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Best regards,
Good Day Sinazo Ndlwana
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per my email communication, we have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Best regards,
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